Managing change in your organisation is a real challenge - lets talk about it, develop ideas, and rant and rave. Let's remember that change in people's business lives affects their real lives too.

Thursday 24 May 2007

Networking to deliver change

There is a lot of fuss around on the on-line networking sites at the moment that is basically asking 'what's the the point of networking'. Here's the response I gave to a LinkedIn question on this subject...

"...The point of networking in my view is to build trusted relationships, providing a support and 'friendship' infrastructure - you have to give, give, give and occasionally you get to 'take'. Building these relationships might lead to sales, but it may not be direct sales, rather leads and referrals from folks that trust you to deliver. "

If we apply this to managing change, answering the question of 'what's the point of networking in managing change', I wouldn't change my answer much...

"The point of networking IN MANAGING CHANGE in my view is to build trusted relationships, providing a support and 'friendship' infrastructure - you have to give, give, give INFORMATION and occasionally you get to 'take' THE DESIRED (BEHAVIOURAL) CHANGES. Building these relationships might lead to CHANGE, but it may not be direct, rather STEPS ALONG THE PATH from folks that trust you to deliver. "

The point is that we need to build relationships with people, and build a network of colleagues, suppliers, partners etc that can help us achieve the ultimate goals of our projects - the enduring change that creates the value required. When I worked for a major corporate it was clear that my network helped me deliver, and working on a shorter-term assignments still requires these relationships to be built-up, only more quickly.

I deliberately left the term 'stakeholders' off of my list above - depending upon what you need to achieve, the stakeholder groups that are most affected by the change are probably those where your networking skills will be most valued. You need to nurse those affected by the change, whether as the sponsoring community (who might get fired if it fails!) or those directly impacted through the new systsem, company acquisition, outsource or whatever. It is ultimately 'people that stop change', so you need to ensure that you understand their fears, worries, crises and how you might steer them in the direction of accepting and embracing the change.

There are of course a lot of techniques to help you do this, but that is for another day!!

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