Managing change in your organisation is a real challenge - lets talk about it, develop ideas, and rant and rave. Let's remember that change in people's business lives affects their real lives too.

Thursday 7 December 2006

The whole point is to deliver value

I'm an accountant - but I'm not boring! I've admitted it, owned up to it. Done.

This admission is important - the reason that we implement projects and programmes is to deliver value......isn't it? So you would expect me to say nothing matters other than the financial impacts of the change activity. What will implementation expenses be, when and how are benefits realised, how can costs be capitalised, who has got the budget etc...

OK I would say all of those things - in the business world we have to deliver value to all our stakeholders, but we also have to think that there may not only be a financial business case that we need worry about, but all of the other impacts of our projects. Take the petrochemicals sector for instance - a project that develops relatively environmentally-friendly biofuels (see the UK Chancellor of the Exchequer's comments on this in yesterday's pre-budget report) deliver value in other ways, not just financial. This is important - selling the change on the basis of environmental benefit may be more relevant to some stakeholders than 'we save £xm over 10 years'. We need to determine all of the benefits and make sure that they're sufficiently developed to get people to accept the change. It may be possible to tweak a programme of work to (cheaply) gain additional benefits that make the change more palatable. Whichever way, it is critical that the benefits case is worked up in detail at the beginning of the project rather than the end!

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