Well, well, well. On today's BBC 'Working Lunch' programme (I do not spend all day watching television, honest), Ben Verwaayen CEO of BT spoke about the importance of people in this FTSE 100 company - watch the video. Mr Verwaayen was excellent, and tied BT's business strategies into the 100000 people globally who have to deliver them. He clearly has a grip on what makes companies tick, and the need to get BT's people behind him. What amazed me, was that it is rare that you hear a big-company CEO talking like this (and the interviewer's preamble outlines Mr Verwaayen's credentials from a people point of view).
Excellent interview if you're interested in change in the real world!
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I think when you get down to it people go into business to benefit people and to create a sustainable enterprise for themselves and the staff, suppliers and customers they employ.
Every organisation is only as good as its worst employee, and a staff focus for an organisation is essential. Staff turnover is a huge cost to bear for organisation and more and more consumers are looking at what organisations are doing for them and their economy/environment.
The last few weeks of pending dome with respect to the banking sector shows how any overdependence on bank balance could prove disastrous.
I believe that by investing in people (staff, suppliers and customers) you will trully build a sustainable enterprise and your invoice will carry more weigh that a €100 note written on a bank.
Staff may be costly but if trained and developed in line with the business, their ROI will be substantial.
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